MISTAKE #1 – Let your insurance company choose your Auto Body Shop
Many insurance companies mislead or pressure their insured’s into choosing a repair shop that serves the best interests of the insurance company
and not your best interests. What your insurance company won’t tell you is that it is your choice by law to choose any repair facility of your choice regardless of being on their list or not.
ln an effort to steer you to a specific repair shop, your insurance company may use the following tactic:
Advise you that delays inherent in the repair process will be avoided if you take your vehicle to their preferred shop.
Your insurance company won’t tell you most delays in the repair process are due to parts and their availability.
They will say that you will incur additional out of pocket expenses if you choose to use an independent repair facility which is not on their referral list.
They will promise you that if you take your car to a shop on their list they will guarantee the repairs.
MISTAKE #2 – Choosinq a body shop that is not factory certified
What your insurance company won’t tell you is that your car could be a “guinea pig” for their preferred shop because they have never worked on
your make and model before.
MISTAKE #3 – Use Counterfeit Replacement Parts
Counterfeit automotive parts are a $12 billion dollar business. These parts are made with lower tolerances and quality that are often not visible to the human eye – but can affect safety and resale value of your vehicle. What your insurance company won’t tell you is that their preferred body shops
are required by the insurance company to use a certain percentage of these counterfeit parts in order to stay on their preferred list.
Approved shops are beholden to tightfisted insurers. Auto insurers contract with providers to repair vehicles for a pre-negotiated rate. And your car could be the victim of cost cutting. “Insurers have wired the shops to give them so many discounts that, to stay alive, the shops often do the bare minimum,” says Erica Eversman, of Vehicle Information Services, which provides consulting and forensic experts for both insurers and consumers.
Not all replacement parts are created equal. Original-equipment manufacturer (OEM) parts are designed to match precisely and may be safer. But insurers prefer that shops use generic or salvage replacement parts because they’re cheaper. Mechanics routinely blame missed deadlines on delays in parts delivery.
A rented car will cost you. If you need a minivan while your car is in the shop, make sure you have minivan-size coverage, for example Toyota Prius Minivan
Your car needs a shop that speaks its language. Insurers won’t necessarily recommend these shops, but they should be willing to pay the tab.
Nearly all shops will guarantee their work, and parts makers guarantee their parts, making the insurance warranty all but worthless.
I have nothing but good things to say and strong recommendations for this establishment. Recently, I got in a little fender bender in a friend’s $50k Audi, and I told her I would fix it. I did the normal run around town, pricing different shops and trying to figure out where I would get the least taken advantage of, when I called a friend over at Globe Tire & Motorsport for some assistance. After driving miles all around LA, and receiving $900, $1200 and $1500 price quotes, my friend directed me to Mr. Polish. When I explained to the woman working there that she would have to remove and repaint the rear quarter-panel of the car as well as the bumper (which is the same story I got from all 3 previous shops), she told me I was mistaken, asked one of the guys to come over with a buffer and some rubbing compound and wax, clean it up, buff it out, wax it up nice and shiny, AND after he finished I asked (completely elated that I did not have to leave the car there for 5 days) how much I could pay her for her services and she declined my offer.
It was the MOST positive experience I have ever had when dealing with cars. I can’t remember the woman’s name, but she was the only one there. She was 100% honest with me and even took the time to point out on the other price quotes where I was being taken advantage off. I’m fairly certain that not all fixes are this simple, but I would bet my bottom dollar that they will provide you with the highest quality work at the fairest price. As long as Mr. Polish is in business and that same woman is there, I will never take my cars anywhere else.